Services

Brand Management

Call Center

The service items provided by STI's call center include customer support, the introduction of product information, customer data management, customer relationship management, etc. With the advantages of localized know-how and professional techniques, STI's call center teams are able to provide a complete set of service, which is proved to increase customer's purchasing satisfaction successfully. At the same time, a detailed record of Q&A and customized daily/weekly/monthly reports are provided to take for the basis of product improvement. Through a flexible integration of its IT system, not only the call center teams can manage the service of inbound call, but also it can make the best use of clients' data management to develop outbound call actively. After all, customizing service contents and seeking added values for clients have always been the persistence of STI.

Front End Customer Service

Engaging years of after-sales service experience in 3C products, localized call center, and materials, parts, logistics management capabilities, STI is able to offer clients assistance in building their front-end image stores and related management services, which are tailor-made to fit different product features and market positions of individual brands. A great diversity of services which can be provided by STI's front -end customer service center include the phone customer service, retail service center set-up and onsite pick-up service. The phone customer service means that customer service representatives can answer customer's questions through phone or email. Instead of exclusive repair sites operating by original manufacturers, retail service centers building by STI can perform the same function for them. Meanwhile, the onsite pick-up service is an efficient way to immediately offer support for solving end user's problems and also shorten product's repair cycle.
By means of its diversified services, STI expects to effectively raise customer's satisfaction, increase brand's exposure, enforce customer's brand loyalty, and further multiply product sales. So far, STI has already established service sites in Taipei, Taichung and Kaohsiung in order to provide the most professional and thoughtful repair service for series of 3C products of original manufacturers and brands.

Front End Service Centers

Taipei

Add：No.578, Ruiguang Rd., Neihu Dist., Taipei City 114, Taiwan

Tel：886-2-26588820

Fax：886-2-26580367

Taichung

Add：No.300, Daya Rd., North Dist., Taichung City 404, Taiwan

Tel：886-4-22022898

Fax：886-4-22022697

Kaohsiung

Add：No.215, Jianguo 2nd Rd., Sanmin Dist., Kaohsiung City 807, Taiwan

Tel：886-7-2369999

Fax：886-7-2365757

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